Terms & Conditions
Pallidus Polyclinic | Last updated September 2026
These terms explain how to use the Pallidus Polyclinic website and request or receive services. They do not replace information, consent documents or instructions provided during a clinical consultation. Please contact us if you have a question before booking.
1. Clinic and contact information
Pallidus Polyclinic is located at Unit 3, Ground Floor, Building 25, Dubai Healthcare City, Dubai, United Arab Emirates. Contact us at info@pallidusclinic.com or +971 56 481 1807 / +971 4 2383 842. Our services include dermatology and aesthetic medicine, medical weight management, and cosmetic and general dentistry, subject to practitioner availability and clinical suitability.
2. Website information and medical advice
Website content is general information. It is not a diagnosis, a personal treatment recommendation or a substitute for an examination by a licensed practitioner. A request submitted through the website does not create a clinician–patient relationship or confirm a booking until the clinic accepts it. Services, prices and availability may change; we will explain applicable options and costs before care begins.
Website content is general information. It is not a diagnosis, a personal treatment recommendation or a substitute for an examination by a licensed practitioner. A request submitted through the website does not create a clinician–patient relationship or confirm a booking until the clinic accepts it. Services, prices and availability may change; we will explain applicable options and costs before care begins.
3. Appointments and clinical decisions
You should provide accurate and complete information relevant to your care, including any medical history requested by your practitioner. A practitioner will assess whether a consultation, test or treatment is appropriate and may decline, defer or refer care when clinically necessary. A consultation does not guarantee that any particular procedure will be performed or that a specific result will be achieved.
4. Aesthetic procedures and informed consent
Non-surgical aesthetic procedures are subject to an in-person assessment by an appropriately licensed practitioner. The practitioner will discuss suitability, alternatives, expected benefits, material risks, potential complications and costs. When a procedure requires written consent, you will receive a procedure-specific consent form before treatment. You may ask questions and decline treatment.
The clinic’s stated process includes a minimum one-day period between an initial consultation and a non-surgical cosmetic treatment. The clinic does not provide cosmetic anti-wrinkle injections or dermal fillers to patients under 18. Other age-related assessments and consent requirements are handled under applicable clinical rules.
5. Results and patient images
Response to medical and aesthetic care varies by individual. Images or testimonials, if displayed with appropriate permission, describe individual experiences and do not promise a similar outcome. Photography for clinical records or public use will be explained separately; public use of identifiable patient images requires separate consent.
6. Fees, payment and insurance
We will disclose consultation charges, treatment fees and any known additional charges before you agree to a service. You are responsible for charges not covered by your insurer and for confirming your own policy benefits, exclusions and approval requirements. Payment and refund terms for a specific package or service should be provided before purchase.
7. Cancellations and rescheduling
Please give at least 24 hours’ notice if you need to cancel or reschedule an appointment. Appointments changed with at least 24 hours’ notice incur no cancellation penalty. If any different fee or package condition applies, it must be clearly disclosed to you before booking or purchase. Contact the clinic directly to arrange a change.
8. Website use and third-party services
You may use the website for lawful personal inquiries and information. Do not interfere with its security or submit misleading information. Links to third-party websites or booking and communication services may be provided for convenience; those services may have their own terms and privacy notices. We cannot guarantee uninterrupted availability of the website.
9. Privacy and changes to these terms
Our Privacy and Cookie Policy explains how we handle personal information collected through the website and during care. We may update these terms to reflect changes in our services or applicable requirements. The updated version will be posted with a revised date. Terms agreed for a specific booking or purchase will be explained at the relevant time.
10. Questions and concerns
For questions about these terms, appointments, fees or care, contact info@pallidusclinic.com or +971 56 481 1807. Please raise a clinical concern directly with the clinic so the appropriate team can respond.
